Frequently Asked Questions
Everything you need to know about our premium printing services.
What is the standard turnaround time for custom print orders?
Most custom print orders are processed and ready for shipment within 3 to 5 business days. Express production options are available at checkout for urgent projects.
What file formats do you accept for design uploads?
We recommend uploading your designs in high-resolution PDF format. However, we also accept JPEG, PNG, and TIFF files with a minimum resolution of 300 DPI to ensure print quality.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery times vary based on the destination country and the weight of your order.
Can I request a physical proof before my full order is printed?
Yes, we offer physical proofing for bulk orders for a small fee. Alternatively, a digital PDF proof is provided free of charge for every order to ensure layout accuracy.
What is your policy on returns and reprints?
If there is a manufacturing defect or shipping damage, please contact us within 14 days of delivery. We will provide a full reprint or a refund for the affected items.
Which payment methods do you support?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.